Frequently Asked Questions
Everything you need to know about LUMO Track delivery notifications and web tracking in Tanzania.
Do my customers need to download an application to track their delivery?
No! LUMO Track is 100% web-based. Customers receive an SMS or WhatsApp message containing a secure link. Tapping the link opens the live delivery tracking portal instantly in their phone browser without installing any app.
Do my drivers need to install an app to update delivery status?
No. Drivers receive a lightweight action web link on their mobile phone. They can tap "Start Delivery", "Arrived", or enter the customer PIN code right from their phone browser.
How do customer SMS notifications work in Tanzania?
LUMO Track integrates with local telecom networks in Tanzania (Vodacom, Tigo, Airtel, Halotel). Whenever an order is created or status changes, an automated SMS is dispatched to the customer.
Can I display my business logo and shop branding on tracking pages?
Yes! Every merchant profile includes custom branding settings. Your shop name, logo, phone number, and brand color will appear prominently on your customer tracking portal.
How does 4-digit PIN delivery verification work?
When an order is created, the customer receives a unique 4-digit PIN via SMS. Upon arrival, the driver asks the customer for the PIN and enters it into the portal to confirm handover, preventing disputes.
Still have questions?
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